Customer Testimonials

Good experience had purchasing our first brand new motorhome. Few issues on pick up that am sure will be sorted, looking forward to many years of enjoyment from our swift motorhome.

4th December 2021

Best purchase experience I have ever had. Neil was excellent and so was Margaret - both going the extra mile to ensure satisfaction. Highly reccommended.

Accessory shop also excellent.

22nd November 2021

Our sales person, Neil Saunders, could nor have been more helpful. He answered every question completely, without hesitation. When problem arose he dealt with them immediately, to our satisfaction. Would certainly pass his name on to any family or friends to do business with.

7th November 2021

First class attention, nothing too much trouble.

1st November 2021

Helpful, friendly service from the person who sold us the motorhome and equally good in the shop.

29th September 2021

Excellent experience!

8th September 2021

Altogether a good experience

30th August 2021

Having purchased three motorhome over the past ten years from Catterick, I would highly recommend their sales and aftercare team. They will try to accommodate all your requests, tailor your product and answer any questions needed. Highly recommended!

29th August 2021

We were delighted with the service provided from Margaret abs the service team at Catterick Caravans when we bought our new Burstner Lyseo 590. Nothing was too much trouble, Margaret was lovely, very considerate and clearly very passionate about her role. 100% recommend them! Well done!

14th August 2021

always a pleasure to buy from leisure world, nothing too much trouble when browsing various caravans to get a feel for different models and layouts, other dealerships sometimes get frustrated when you ask to unlock multiple caravans to browse but here it's never a problem, this was our 2nd purchase from leisure world Catterick in 12 months and on both occasions have been met with the same level of service and the same sales person which i must add gives a more personal feel to the sale. we didn't even consider going anywhere else to view caravans as leisure world always have a good selection of both new and used stock to browse, also a very well stocked accessory shop and indoor awning display showroom, top marks here and would recommend to everyone, also a big thanks to Ross once again for a smooth sale!!

6th August 2021

So happy with our first Caravan purchase. Both Gary and Paul were extremely helpful and provided a first class service under very difficult circumstances, would definitely recommend.

24th July 2021

Handover was a great experience, we were allowed to take our time and check over thoroughly, the small faults we found were rectified immediately. Great customer service.

20th July 2021

I bought my caravan over the phone and the service was excellent from start to finish.

27th June 2021

Great choice of campervans and motor-homes at fair prices.

26th June 2021

Excellent all round service and knowledge.

23rd June 2021

This is the third caravan we have bought from you. We have always had excellent service from you.

21st June 2021

This is the place to go - if you want to get away in comfort!

11th June 2021

Third motorhome bought from Catterick Caravans, always been very pleased with the staff and the after sales service. Had no problems at all. We recommend them.

22nd May 2021

We would like to say how happy we were with Nick Steele who we understand is not normally in sales. Nothing was too much trouble, he went out of his way to make the purchase as smooth as possible He was extremely knowledgeable and went out of his way to find answers to everything we enquired about. Especially during Covid he made the experience a pleasure and we felt safe throughout all our face to face meetings. Even after we took ownership Nick has taken responsibility of minor things we have found to ensure they were resolved in a timely manner. If you are looking for a caravan or motorhome we cannot recommend Cattrick Caravans Leisureworld highly enough. We will be returning for all our servicing needs. Well done and thank you

14th May 2021

very pleased with the service I received

29th September 2020

Covid restrictions made the process more awkward than ideal for buyer and seller. That said with a little flexibility the process went well and I have been contacted by Jeff asking how the first trip went and an update regarding keys, that was much appreciated.

1st September 2020

Excellent service provided, would certainly recommend

19th August 2020

A pleasant buying experience and hope the after sales service is as good as this can be a worry and a source of aggravation.

14th August 2020

Service was excellent from start to finish, our salesman Jeff was very knowledgable and very good with communication

10th August 2020

Nothing was too much trouble for jeff, didnt linger when we were browsing but on the other hand, was happy to answer any questions we had. Lovely man, everything went as smoothly as it could. He is a credit to leisure world.

6th August 2020

in the current covid19 restrictions our salesman Ross was happy to unlock any caravan we wished to view and at no point did we feel like we were being pushed towards a certain make or model, we were left completely alone to view and Ross was happy to answer any questions we had. we already had a caravan and didn't really intend on changing it but with the choice and deals leisureworld had it was hard to come away without a new one. once we had decided on a particular van we sat down with Ross and discussed our trade in and was very happy with the price offered and the deal was done in less than half an hour and was informed our new van would ready to collect within 10 days. really happy with the service we received here and would highly recommend.

3rd August 2020

The engineer set up radio/phone/date and time with no hesitation very very friendly

1st August 2020

A very enjoyable and professional experience to purchasing our first caravan. Handover explanation thoroughly explained with the video support very usefull

28th July 2020

Everyone at LW were excellent at their jobs and they carried out everything needed brilliantly in these trying times. Must be really hard not to give a handshake at the end of a sale.

26th July 2020

First Class Service from Jeff and the whole team, well worth the journey

28th June 2020

First class service from start to finish many thanks

6th June 2020

very friendly and helpful staff

Sold by David Potts on 18th May 2020

Leisure world have given me superb customer service even with the current situation with Covid 19. Nothing has been a problem and they have always been avaialble for advice and support. Would go anywhere else in the future for upgradfes or accessories. Cheers DK

Sold by Mark Dobson on 7th April 2020

Really easy doing business, great prices

Sold by Dawn Clark on 23rd March 2020

I feel I was given a good overall package which suited my needs and the advice off Mark was always good.

Sold by Mark Dobson on 23rd March 2020

We have been customers for over 30 years and have had satisfaction all the way through. Bought all our vans from the company. Have a good relationship with staff from managers to shop floor assistants

21st March 2020

In all from first viewing the 2020 model, striking a fair deal to part exchange our existing caravan, the expected delivery dates which proved to be very accurate and organising a collection at a time to best suit ourselves can only be described as very smooth and professional. It is always a good experience when there are no high pressure sale tactics and the often used line "This deal is only available for today". We were given the opportunity to view the new van on the day following delivery from the factory to Catterick Caravans and again on the day of collection with plenty of time to have a good look around on both occasions.

Many thanks to Jeff Florentine for his approach to ensuring we received the package we were after and to the workshop team in the service department for exchanging the motor moving and fitting the TV brackets.

I hope our new van will provide us with many happy memories and we continue with our long relationship with Catterick Caravans.

16th March 2020

This is the third caravan I have purchased

The salesman was very informative and not pushy , and I would certainly recommend them to anyone

Sold by Paul Robson on 11th March 2020

Very good company to deal with, friendly & helpful, thanks very much for for our new caravan, very happy and great customer experience.

Sold by Gary Corbett on 8th March 2020

This was one best experience of buying a caravan i have had. Paul Robson was brilliant from start to finish, friendly very helpful nothing was too much trouble.

I would definitely do business with you again thanks

Sold by Paul Robson on 5th March 2020

Met Paul at Elddis open day ordered caravan on that day from then Paul kept us informed all the time he was very patient on hand over day explaining everything in great detail brilliant

Sold by Paul Robson on 4th March 2020

Purchasing my first caravan in over 18 years. Dealing with Ebro Leisure World has been outstanding. Great service, friendly helpful staff. I can not praise them highly enough as a company.

Sold by Paul Robson on 4th March 2020

A very good buying experience.

Sold by Paul Robson on 1st March 2020

Our overall experience was exceptional. Paul was extremely knowledgable of caravans and he talked us through everything. The staff were very friendly and we were made to feel at home, highly recommended.

Sold by Paul Robson on 29th February 2020

I been caravan for over 35 years and I had more than 6 caravans of Mark at Catterick caravans with not a problem I will be going back for a new one next time and a have all ready past Catterick caravans on to flamerly and friends to pursue to by new ones

Sold by Mark Dobson on 17th February 2020

We visit here regularly and the staff are so friendly especially Gary on the shop floor he’s helpful and knowledgeable which is why we keep coming back. Dawn is a great sales person .... she must be we went out to buy a toy box and came home with a new caravan !! So friendly and helpful and we found it a really enjoyable experience ... dawn is great at her job x

Sold by Dawn Clark on 15th February 2020

Purchased our perfect touring caravan. Dawn was extremely knowledgable and helpful. Changeover day was a busy one but well worth it. Highly recommend Leisure World at Birtley

Sold by Dawn Clark on 14th February 2020

The purchase and collection of our new van was an easy and stress free experience, Paul our sales person was thorough in the explanation of the new van. We also part exchanged our old van and this also went without any issues or stress

Sold by Paul Robson on 9th February 2020

Happy with our experience buying out first motor home. Shown all aspects of the vehicle and nothing seemed too much bother. Made to feel important by our salesman.

Sold by Gary Corbett on 26th January 2020

Great friendly service, would buy form them again.

Sold by Mark Dobson on 16th January 2020

The overall experience was excellent

23rd December 2019

Good, friendly service. Very helpful staff in all departments. Looking forward to our first trip in our new (to us) motorhome.

16th December 2019

Good service. Friendly staff. Excellent accessory shop and cafe. Easy to find.

12th December 2019

As first time caravan buyers the product knowledge of the salesperson was really welcome and 100% helpful. Great coffee too!

Sold by Mark Dobson on 29th November 2019

Brilliant service from start to finish would highly recommend

Sold by Dawn Clark on 28th November 2019

Dan Temple was very professional and helpful throughout the whole buying experience. We were looking to upgrade in the used market, but ended up buying new as Dan got us a very good deal. He is very polite and was brilliant on the actual handover day. The handover was thorough and not rushed.

24th November 2019

Always friendly and ready to help in any way possible to satisfy customer needs. Above and beyond expectations.

22nd November 2019

Mark provide brilliant service he fitted my new battery and help fit my new front cover outstanding Customer service

Sold by Mark Dobson on 15th November 2019

Friendly service on purchase new motor home, even though they had issues with registering the vehicle, But all came together at the end, I believe the issue was with DVLA, We collected vehicle 3 days later the. Expected but I would recommend

Sold by Gary Corbett on 30th October 2019

A great experience Kevin Bell made sure everything went as smooth as possible, a very pleasant sale a great guy, would recommend to every one. Thanks Kevin.

Sold by Kevin Bell on 18th October 2019

A great dealership with a sales team who know about the products, and perhaps more importantly giving the buyer space and time to make their decision. Great experience!!

Sold by Paul Robson on 11th October 2019

I got a great Motorhome at a good price. Chris was very straightforward in all his dealings with us. His style of communication is very clear which means there are no grey areas, you know where you stand.

Sold by Chris Hankey on 10th October 2019

Great service from start to finish. Staff all very friendly and helpful.Motorhome in perfect condition. Would certainly deal again.

Sold by Gary Corbett on 9th October 2019

Neil was an absolute pleasure to deal with. Very knowledgeable, and with no hard sell. He went out of his way to accommodate us travelling a fair distance for the car. Thanks again for a brilliant experience.

Sold by Neil Jacques on 5th October 2019

All staff and sale people friendly and professional clean and tidy sales room

Sold by David Potts on 2nd October 2019

It was a pleasure to deal with Mark, his “can do” attitude and customer service is excellent.

Sold by Mark Dobson on 30th September 2019

We were treated in an excellent manner, could not fault in any way your staff. Nothing was too much trouble 11 out of 10

Sold by Neil Jacques on 28th September 2019

Wide range of caravans and motorhomes on display. Knowledgable salesmen, and excellent customer service. All contacts made were responded to in a timely manner. Would definately recommend Catterick Caravans Leisure World.

Sold by David Potts on 19th September 2019

Chris Handey is a credit to Leisure World his patients and understanding of his customers needs is outstanding, giving clear information during sale and at handover of vehicle.

Sold by Chris Hankey on 15th September 2019

gOOD SERVICE WOULD RECOMMEND THE DEALERSHIP

Sold by David Potts on 12th September 2019

Have dealt with Catterick Caravans for many years and have always had good service from them. A proper, friendly, family business.

11th September 2019

Brilliant service from start to finish

Sold by Neil Jacques on 9th September 2019

The company handled my enquiry with utmost skill and professionalism. All aspects of the deal and of our concerns were professionally dealt with. Good Company to deal with.

Sold by Neil Jacques on 7th September 2019

Great dealership with good stock to choose from. The purchase of our first motorhome was effortless with the best professional service throughout the whole process.

Sold by Chris Hankey on 5th September 2019

1000% was kept up to date all the time and given me confidence in salesmen again

Thank you sooooooo much

Sold by Neil Jacques on 1st September 2019

Fantastic buying experience, David was a great help and guided us through buying our first ever caravan.

Sold by David Potts on 1st September 2019

We have bought cars in the past and every time the salespeople have jumped on us as soon as we walked in the door and have been incredibly pushy, this is not the case at Catterick Leisure World. We weren’t jumped on as soon as we walked in the door and never felt pushed or pressured into buying a car and this is one of the reasons we bought our car from Leisure World. Neil, is a very friendly, helpful and knowledgeable salesman, nothing was too much trouble for him and we came out with a car we love and didn’t feel ripped off. We would definitely recommend Neil and Catterick Leisure World.

Sold by Neil Jacques on 1st September 2019

Very comprehensive handover, good experience.

Sold by Chris Hankey on 23rd August 2019

Service was excellent from start to finish your staff could not be more helpful and honest as was your machanic especially on the day off collection sorted out electrics between car and caravan I would highly recommend your team keep up the good work . One thing I would recommend is when handing over you should have some sort of canopy so customer and sales person don't get wet when I is raining

Sold by David Potts on 22nd August 2019

Chris was professional, very knowledgeable and helpful in our choice of purchase. Nothing was to much to ask and really good at explaining everything to us when we purchased and even more so when we collected. A credit to your company,

Sold by Chris Hankey on 10th August 2019

From beginning to collection Leisure World couldn’t have been more helpful, giving us complete confidence in the caravan and with good sound advice.

Sold by Mark Dobson on 4th August 2019

A really positive and enjoyable experience. Neil was very helpful and knowledgeable, but never pushy and we did not feel pressurised at all. We were treated very fairly and considerately and we would have no hesitation in recommending Leisure World and SsangYong.

Sold by Neil Jacques on 30th July 2019

Fantastic customer service.. Daniel temple was lovely and friendly. Excellent service especially the little extra picture inside saying thank you.. outstanding experience very very happy

18th July 2019

Our experience of buying a used caravan from Catterick exceeded our expectations and previous experiences elsewhere. We negotiated what we believe was a very fair deal including the trade in of our previous van. We will certainly be back.

Sold by Mark Dobson on 12th July 2019

Upon our visit to Catterick we met Mr Mark Dobson, one of the sales guys. We find he very helpful and knowledgeable whilst taking a causal look around the site. With his help and no pressure we were able to select the right caravan for our need. The full transaction went extremely smoothly right up to the day we collect the van.

On the day Mark was able to offer fantastic advice on the workings of the van and other items that we required from the shop.

We would certainly recommend you look out for Mark when visiting Catterick Caravans Leisure World.

Once we decided t mmake a purchase

Sold by Mark Dobson on 27th June 2019

After only dealing by telephone and e mail of the purchase of my new buccaneeer caravan.What a warm welcome myself and my wife received from your sales person Jodie and the rest of the sraff to help the purchase go through smoothly on the day thanks once again Terence & Lesley Probin

16th June 2019

After initial problems with delivery I have nothing but praise foe this company. The initial issues were sorted and the handling of the sale was taken over by Chris Hankey, who was very helpful, always available and very keen to assist in any way he could. The standard of additional works carried out was first class. I would most certainly recommend Catterick Caravans to anyone.

Sold by Chris Hankey on 6th June 2019

Chris gave a comprehensive handover with full explanations of all aspects of the Motorhome. Two issues that were discovered during the handover were quickly resolved.

Thanks, also, to Emma G for her help during the purchase and before our first outing!

Sold by Chris Hankey on 5th June 2019

Mark was so professional in explaining in detail about our our purchase and nothing was any trouble in answering our questions.He made buying so easy.

Sold by Mark Dobson on 2nd June 2019

Offering a very professional, courteous, knowledgeable service, would highly recommend

Sold by Neil Jacques on 1st June 2019

Friendly honest service. Relaxed atmosphere., no pressurised sales.

Sold by Gary Corbett on 25th May 2019

From initialy looking at your range of motorhomes, to the point of purchasing one, Chris was very informative, knowledgeable and patient.

Sold by Chris Hankey on 25th May 2019

High quality of caravans available with professional and helpful staff

Sold by Paul Robson on 21st May 2019

We initially called in to look around the shop and a browse at caravans as we were thinking of changing. However whilst looking in the caravans a heavy hail storm hit and we were stranded in one for 15 minutes hence having had a good look round it the decision was made. Jodie sorted the deal gave all the information and was brilliant throughout , thanks for your help .

19th May 2019

Highly recommend Leisure World and Paul, fantastic from start to finish on the purchase of our caravan!

Sold by Paul Robson on 17th May 2019

Jodie offered an excellent service from when we first arrived just to look at Motorhomes all the way through to our collection of our new motorhome.

17th May 2019

Dealing with leisure world have been an absolute pleasure they have looked after us for start to finish. In particular I would like to say both Marie and Chris in the sales team are both a tremendous credit to the company and I would definitely recommend them to friends and family.

Sold by Chris Hankey on 17th May 2019

Leisure world is an all around first class organisation.

Sold by Chris Hankey on 16th May 2019

A VERY GOOD BUYING EXPERIENCE AND WELL LOOKED AFTER BY PAUL NO PRESSURE SELLING AND EASE OF PURCHASE

Sold by Paul Robson on 14th May 2019

Great caravan, delivered by a group of lovely people.

9th May 2019

Great selection of caravans. Helpful, knowledgeable and courteous staff in both caravan sales and the shop.

Sold by Gary Corbett on 6th May 2019

Would recommend Catterick. Very friendly, helpful, no pushy sales. Overall choice of vans good. We were kept informed from purchasing to collection of caravan. Thank you

Sold by Mark Dobson on 2nd May 2019

Neil has been fantastic to deal with from the day we came to look at a new car. His willingness to make sure that we had a smooth transaction and that we were happy with the progress was truly impressive. We will definitely be back again. Thank you..

Sold by Neil Jacques on 27th April 2019

Excellent professional service. Van was spotless.

Sold by Mark Dobson on 26th April 2019

Excellent service would highly recommend

Sold by Paul Robson on 25th April 2019

We received excellent service from Chris Hankey from our initial viewing right through to the collection of our vehicle. Chris was professional, friendly and offered us invaluable advice as first time motorhomers. We would highly recommend Leisure World (Catterick) to anyone considering a similar purchase.

Sold by Chris Hankey on 22nd April 2019

Excellent buying experience, would return and recommend friends and family to purchase from here.

Sold by Gary Boanas on 14th April 2019

We found Neil our car salesman to be very professional and knowledgeable about everything from start to finish great friendly and very helpful

Sold by Neil Jacques on 13th April 2019

Neil Jacques is an excellent salesman he was very knowledgeable and extremely helpful in helping us choose a vehicle which suited us he made the experience a pleasure from start to finish. We told him our criteria and he took us straight to the vehicle which we then purchased without the need to look at anything else. Delighted with the purchase.

13th April 2019

We purchased a caravan after visiting. Stuart was excellent from start to finish. Would highly recommend Leisure World and Stuart to anyone

9th April 2019

Exceptional professional service from Neil as we purchased our second Ssangyong Korando from Leisure World, Catterick. Relaxing and unpressured, Neil was very knowledgeable and left us feeling confident in our new purchase, we would highly recommend his excellent customer service to all, and also highly recommend the car service centre too.

Sold by Neil Jacques on 8th April 2019

Mr Gary Boanas has been professional and courteous from the outset to the completion of our purchase. Nothing was too much trouble. Thank you.

Sold by Gary Boanas on 8th April 2019

We had a fantastic experience on purchasing our new caravan,greeted upon arrival,met our salesman Gary Boanas he had a excellent knowledge of the caravans and went the extra mile to make us choose the right caravan for us ,I want to thank all the staff at leisure World (Catterick)as well for all there help.

7th April 2019

Excellent customer service throughout, first class.

Sold by Neil Jacques on 5th April 2019

We have been very happy with the service we have received from our initial contact at the NEC show through to collection of the caravan with full explanation of all the features.

Sold by Paul Robson on 5th April 2019

A great experience in buying a car

Sold by Neil Jacques on 3rd April 2019

Many thanks to Mark for helping us with our caravan purchase. Great service and knowledge and kept in touch throughout the buying process. Gave lots of useful tips and advice. We can’t wait to get away in it now!

Sold by Mark Dobson on 1st April 2019

Paul was fantasitic in all aspects. We are so happy with the service we recieved . I would also like to mention all the staff are extremely helpful and friendly.

Sold by Paul Robson on 29th March 2019

We have used Leisure World for many years and have always been very satisfied how we have been looked after for warranty work and caravan servicing so were determined to buy our new caravan from Leisure World.

Sold by Gary Corbett on 29th March 2019

We have been 100% happy with our dealings with Leisure World, we have found staff to be polite, friendly and very approachable.

Our whole process went very smoothly, we were kept up to date step by step. Big thanks to Garry Corbett, whom it was a pleasure to deal with & Brian whom carried out our walk around, what a super guy he was to deal with, going through every aspect very thoroughly.

Sold by Gary Corbett on 22nd March 2019

Neil was most informative without being too over enthusiastic which I commend him for.

Sold by Neil Jacques on 21st March 2019

excellent service, good price, good trade in value

Sold by Mark Dobson on 20th March 2019

Excellent service and benefits in the purchase of our new Korando 4wd. We would be happy to return to buy a new vehicle here again.

Sold by Neil Jacques on 19th March 2019

Cant fault our service, we met Mark at the NEC, he was really helpful and has been the same throughout the deal. He found a fault with the fridge and got it fixed straight away, so highly recommended

Sold by Mark Dobson on 16th March 2019

Took us over a .year to decide to purchase a new base camp . Very pleased with caravan and sales personnel at leisure world. Not pushy sales unlike another local dealer we visited previously.

Sold by Dawn Clark on 6th March 2019

No sales pressure from a very helpful and knowledgeable salesperson which made an enjoyable purchase experience

Sold by Paul Robson on 5th March 2019

Great service, extremely helpful and all staff are very pleasant.

Sold by Gary Corbett on 2nd March 2019

We are very pleased with the caravan and received polite and friendly service from Paul Robson.

Sold by Paul Robson on 2nd March 2019

Everyone was so helpful and spent a lot of time explaining and demonstrating all aspects of the purchase.

Sold by Dawn Clark on 28th February 2019

My experience with Paul was excellent kept informed all the way to the final purchase very helpful and friendly would recommend my freinds

Sold by Paul Robson on 28th February 2019

Excellent service from sales staff also service centre,will definitely buy again in future

Sold by Dawn Clark on 26th February 2019

Wonderful experience of buying our new Buccaneer Aruba. A big thank you to Dawn & the team in making the handover of our trade in Caravan & handover of our wonderful Buccaneer so easy & stess free. In addition to The sales team a big thank you to Jake in accessories for his big help & device he provided Dawn & Jake could not have been more helpful.

Sold by Dawn Clark on 17th February 2019

Excellent customer service from start to finish

Sold by Mark Dobson on 16th February 2019

A pleasure to deal with Neil on the vehicle purchase, he made the buying experience a pleasure. Nothing was too much trouble and I will be making the journey back for my servicing needs with Chris and his team.

Sold by Neil Jacques on 1st February 2019

A family company who generate customer loyalty.

Sold by Dawn Clark on 28th January 2019

Gary Boanas was a professional sales person with a customer friendly attitude and very helpful. He was a pleasure to deal with. Many thanks

Sold by Gary Boanas on 21st January 2019

The sales staff and product were both of a high standard that more than met expectations

Sold by Neil Jacques on 6th January 2019

The whole experience (from Sales at The Lawns to collection at Catterick) was conducted in a friendly and efficient manner. From Director to Sales Staff, all were knowledgeable and easy to deal with and the handover process was extremely efficient and thorough.

Sold by Jordan Smart on 11th December 2018

I have been driving for over fifty-five years. For half of that time I was fortunate to drive a range of of eight different company cars. My wife too drove company cars. Since retirement we have owned Subaru, this being the third in succession. They are everything they claim. My recommendation, test drive and see for yourself. I chose Catterick Caravan and Camping Centre from the Subaru franchises listed on Google, they being the nearest to where I live.

Sold by Neil Jacques on 8th December 2018

From my initial telephone call I found Neil to be extremely helpful and came up with suggestions to meet my requirements. A very pleasant experience dealing with yourselves with a nice relaxing show room with no high pressure sales. I would definitely use yourselves again. Thank you

Sold by Neil Jacques on 6th November 2018

Overall a good experience to the point of purchase and delivery. Yet to see how anyou future queries will be dealt with.

Sold by Gary Boanas on 28th October 2018

Great service and product knowledge . Sales team supportive and helpful , didn't try to oversell .

Sold by Chris Hankey on 25th October 2018

Brilliant service no hard sell, David went the extra mile to get Caravan ready early. Lovely attitude and personality.

Sold by David Satterthwaite on 24th October 2018

Brilliant service from start to finish I will definitely recommend Ssangyong Leisure World to friends and family

Sold by Neil Jacques on 22nd October 2018

Neil is a breath of fresh air, very relaxed and very knowledgeable about the cars he is selling. Not at all pushy and has a lovely sense of humour. At the time of collection was extremely thorough even helped me with the insurance company on the phone to swap the cars on the policy.

Thank you Niel, Top Man.

Sold by Neil Jacques on 21st October 2018

Very good all round

Sold by Neil Jacques on 21st October 2018

Neil was very approachable and gave excellent customer service, he dealt with our questions in a friendly and professional manner. He made our experience of buying a vehicle from Leisure World very straightforward and enjoyable.

Sold by Neil Jacques on 9th October 2018

Exceptional customer service from Paul Robson. Very helpful and informative throughout our recent purchase. Very happy with our new caravan. Thankyou

Sold by Paul Robson on 7th October 2018

Great service, great staff

Sold by Neil Jacques on 30th September 2018

A very pleasant, knowledgeable and professional salesperson. Excellent facilities in a good location

Sold by Mark Dobson on 29th September 2018

The best handover we have ever had when purchasing a new caravan.

Sold by David Potts on 24th September 2018

The best handover we have ever had when purchasing a new caravan.

Sold by David Potts on 24th September 2018

100% outstanding customer service, any issues are sorted straight away, will be using leisure world again in the future when the time comes to change my vehicle.

Sold by Neil Jacques on 23rd September 2018

Neil gave us the best car buying experience that we have had in many years.

Sold by Neil Jacques on 22nd September 2018

Painless experience, very friendly, helpful staff.

Sold by David Satterthwaite on 17th September 2018

Excellent and understanding service after my recent illness by Jordan Smart, Many thanks for your concern.

Sold by Jordan Smart on 14th September 2018

Excellent and understanding service after my recent illness by Jordan. Many thanks for your concern.

Sold by Jordan Smart on 14th September 2018

Fantastic service,friendly, professional,and helpful salesman,Mark Dobson

Sold by Mark Dobson on 2nd September 2018

i only wish i had gone to leisure world first as i had a bad experiance with united british caravans.

2nd September 2018

Excellent service from Catterick Caravans.

This is my third caravan purchased from Catterick Caravans.

Sold by Jak Bailes on 20th July 2018

Excellent service from Catterick Caravans.

This is my third caravan purchased from Catterick Caravans.

Sold by Jak Bailes on 20th July 2018

Overall pleased with caravan purchased.

Sold by David Satterthwaite on 12th July 2018

Customer Service excellent, will be buying a caravan soon and will be back

Sold by Neil Jacques on 9th July 2018

Ian & Lynn Farmery our new Venus 550/4

we came to look for a second hand caravan at ebour we were left to walkaround at our leisure only seeing a member of staff when we had a couple of questions, after answering the questions again no pressure left to look around. We took a look at a new venus excellent mid range van and with the discount offered in our price range Daniel the member of staff was fully supportive from start to finish, no pressure only support and good knowlage of the product would recommend anyone to look and see the full range what is on offer and if it ticks your boxes take the plung and go for it we did and are very happy, Big thank you to all at Leisure World.

Sold by Daniel Temple on 6th July 2018

Was treated really well gave me ful attention and explained everthing well

Sold by David Satterthwaite on 4th July 2018

Excellent changeover team on collection with special praise to Dawn for most efficient organisation.

Sold by Kevin Bell on 3rd July 2018

Efficient kept in touch all the time

Sold by Neil Jacques on 3rd July 2018

No sales pressure, friendly customer service from Mark Dobson, and just as well there was an Owners Manual with the 'van as by the time we got back home we'd forgotten most of what Mark had told us! The 'van is beautiful, very luxurious, and one that will be used far more than our old 2003 Firestorm 505.

Sold by Mark Dobson on 2nd July 2018

I would recommend Leisure World as I found the overall experience of buying good, the young salesperson was helpful and when he did not know something he asked a colleague for us. The caravan was generally in good order when we came to collect it, the small items that were missing were given to us on the day and while one issue had not been resolved we were promised a mobile technician would come out and solve the problem. However I fixed it myself as I worked out how. The biggest issue for us was that the handover date was delayed with less than 24 hours notice after we had been told the caravan was ready and paid in full. I found this frustrating especially as it was due to work which had been identified two weeks earlier not having been carried out however the actual delay was only a week.

Sold by Jordan Smart on 2nd July 2018

Every aspect of the sale to collection was excellent.

There was however a small hitch with the vehicle but Neil and the team pulled out all the stops and had it sorted very swiftly and gave us a 110% commitment. Thank you all

Sold by Neil Jacques on 26th June 2018

Very pleased with the overall transaction and service.

Sold by Jordan Smart on 25th June 2018

What a top man Daniel was

Welll pleaded and a BIG thank from me and my wife Tina

Sold by Daniel Temple on 25th June 2018

No complaints whatsoever for the way Jak took care of us.

Sold by Jak Bailes on 24th June 2018

Excellent service and care throughout the process of both purchasing and then collecting our new Motorhome.

Sold by David Satterthwaite on 23rd June 2018

A pleasurable buying experience from start to finish.

Sold by Neil Jacques on 22nd June 2018

Chris was very friendly, professional and courteous with a wealth of knowledge of his products. We felt we had excellent treatment.

Sold by Chris Hankey on 19th June 2018

We were about to buy this same caravan in another dealers special addition in Preston Lancashire when the sales person gave us such an incentive to buy there model, which was actual in a better colour scheme so we came over and bought the Lunar Galaxy in fantastic black and white. The whole customer experience was excellent. We were passed over to their awning specialist who was so knowledgeable and helpful and at no point were any staff pushy to sell us anything, we were left to make our own minds up what and when we bought anything a great experience looked after by Paul Robson

Sold by Paul Robson on 17th June 2018

Very helpful from my first phone call to completion of sale and pickup

Sold by Neil Jacques on 13th June 2018

Great service would buy again

Sold by Chris Hankey on 13th June 2018

100% the best experience buying my vehicle.

Sold by Neil Jacques on 12th June 2018

Enjoyed the experience with the staff and with Neil Jacques just thanks and enjoying SsanyoungTivoli.

Sold by Neil Jacques on 5th June 2018

Dont hessitate to put your trust in this team of well informed and helpful people. Also check out the cake in the cafe.

Sold by Mark Dobson on 4th June 2018

Very pleased with service given.

Knowledge was outstanding by Mark

Explained everything very well

Overall very happy

Thank You Mark

Sold by Mark Dobson on 2nd June 2018

Service is comprehensive and comparing prices with other private sales and in most magazines they are competitive.

Sold by David Satterthwaite on 1st June 2018

when I went to leisure world they were polite and friendly and they were not pushe in there sales they left you to have a look a round with out puting the big sales talk that's what I like then I went to them and started asking about the vehicle I was interest in then I saw Neil Jacques then we did the deal.

Sold by Neil Jacques on 1st June 2018

Jak Bailes is a credit to Leisure World

Sold by Jak Bailes on 28th May 2018

We got a great deal and first class service thanks.

Sold by Paul Robson on 27th May 2018

Great Service by Leisure Word.

Mark Dobson was excellent at understanding my needs and ensured the caravan was right for me.

Sold by Mark Dobson on 24th May 2018

Sceptical of you Having a suitable van for us we decided to look around the website before coming to the showroom. We thought we would get the hard sell from the sales team but to our surprise we went looking for a member of staff to help us and It was quite refreshing to be made to feel our needs were important and that if we were unsure we could ask and not worry about changing our minds or that the caravan was all about the sell and not the ownership.

David was first rate and made sure we were totally happy with our choice. We didn’t feel as though we were rushed either. Totally recommend the experience as a whole and absolutely love our purchase. Thanks for the service and our lovely second home.

Nikk and Malcolm Malee from Scarborough.

Sold by David Potts on 20th May 2018

Spoke to Mark Dobson to ask some figures on a caravan we had been looking at, he was very helpful and attentive even though he appeared busy when we approached his desk. From talking to him to collecting the caravan was 12 days. Very happy with how it was presented on collection and how helpful Mark was on an exciting collection day.

When the time comes to renew our van I shall look at Catterick Caravans first.

Sold by Mark Dobson on 19th May 2018

I would like to pass on my thanks to David who went the extra mile to resolve a problem which occured whilst I was in the process of picking up my van. In any purchase something can go wrong, it is how it is resolved that is important. Many Thanks Shaun.

Sold by David Satterthwaite on 17th May 2018

As first time buyers Chris helped us navigate through the process of deciding what we wanted, even encouraging us to look at other vans to ensure that we got what we needed. The whole sales experience has been a pleasure and Chris was friendly helpful and honest. What more could we have wanted. Thanks.

Sold by Chris Hankey on 17th May 2018

I was very pleased with my purchase and Paul explained everything to me and said to phone him if I have forgotten anything he told/showed me

Sold by Paul Robson on 17th May 2018

Salesman handled very well. Any issues responded to and dealt with quickly. This is third caravan purchased which says it all!

Sold by Paul Robson on 16th May 2018

nice relaxing atmosphere, would recommend to anyone thinking of buying a caravan. no sales pressure.

Sold by Mark Dobson on 12th May 2018

We couldn’t have asked for a better salesman than Gary. Enthusiastic, knowledgeable and friendly and did us a great deal. He went through all the options with us. We are thrilled with our new motorhome. Chris and Tracey Hill.

Sold by Gary Boanas on 11th May 2018

Excellent service by Neil in car sales

11th May 2018

Excellent service from all members of the team

Sold by Mark Dobson on 11th May 2018

Fell in love with our new caravan the moment we saw it, Mark was very helpful throughout and made the transaction very straight forward and easy, ready to collect on date and time specified and was sparkling clean, would recommend to anyone.

Sold by Mark Dobson on 8th May 2018

We ordered our encore 285 motorhome from the factory open day last September and received a good discount which we were pleased with. Although we had a long wait for our moho to be delivered from the factory our salesman Jak was very supportive and chased up all our queries. The handover was really good with Jak going beyond the call of duty we felt. Had a blip on our first outing but had a really good response from the service dept on a bank holiday Monday.

Sold by Jak Bailes on 8th May 2018

No hard sell and more importantly no pressure.

Neil listened to my needs and guided me to the right car for my needs. Excellent customer service along with excellent an customer experience of dealing with SsangYong. 100% recommend, thank you Neil.

Sold by Neil Jacques on 6th May 2018

Buying a new caravan with a part exchange should be a pleasure - and it was for my wife and me thanks to your kind, efficient, patient and courteous staff. Thank you it has after some 40 years of caravanning been our best purchasing experience. Well done and thanks to all who were involved.

Sold by Mark Dobson on 5th May 2018

Excellent service from start to finish

Sold by Joe Haylen on 5th May 2018

Jak was knowledgable , articulate, pleasant and respectful. He dealt with our queries with good information and gentle humour when appropriate. He made a pleasant experience more so ..

Sold by Jak Bailes on 4th May 2018

Our thanks to Jordan Smart who looked after us as new caravaners and provided us with lots of invaluable information we are overjoyed with our Swift Basecamp which was bought at a very competitive price

Sold by Joe Haylen on 2nd May 2018

Great SsangYong buying experience with knowledgeable staff and no pressure. Communications were great and new car handover was a pleasure. Thanks Neil

Sold by Neil Jacques on 1st May 2018

Very pleased with sales person Jack,he was very helpfull ,and would recomand him to other people

Sold by Jak Bailes on 30th April 2018

Very satisfied with our caravan and the service we have received so far. Thank you.

Sold by Mark Dobson on 29th April 2018

Jak who sold us the van was great nothing at all was to much trouble and still isn’t I would very much recommend him

Sold by Jak Bailes on 29th April 2018

Excellent

Sold by Daniel Temple on 27th April 2018

Our caravan purchase was a very pleasurable experience due to our sales representative Dan. He was knowledgeable, helpful, professional, and with a bit of humour thrown into the mix suited us very well. Would be happy to recommend your company through our experience.

Sold by Daniel Temple on 26th April 2018

I purchased my new Lunar Clubman SI caravan having seen it on the Leisure World Website, and was not disappointed by the Excellent Customer Service I received from Dan Temple during the whole process of buying my caravan from start to finish.

Great easy to use website along with first class customer service from Dan, what more do you need..

Sold by Daniel Temple on 26th April 2018

Dan gave exceptional customer service. we are first time caravaners and Dan took extra care to show us everything we needed to know. Also we brought our 6 year old Grandson with us and Dan took time to engage with him and involve him in the process. when our Grandson was talking to his Dad he remembered Dan the caravan van!!!

Sold by Daniel Temple on 26th April 2018

Recommended.

Sold by David Satterthwaite on 25th April 2018

Chris smashing guy really helpful

Sold by Chris Hankey on 24th April 2018

An honest and friendly company to deal with. Their staff know their products and make the customer "king!"

Sold by Neil Jacques on 23rd April 2018

Very professional dealership

Sold by Daniel Temple on 23rd April 2018

Dan was a very nice young man to deal with very happy with service

Sold by Daniel Temple on 21st April 2018

Had bought in the past and service was very disappointing, However Jak our sales advisor was excellent, he was very helpful, polite and friendly and took the time to explain every part of our purchase and made sure everything was ready for the collection date. would be more than happy to return and recommend to others great service.

Sold by Jak Bailes on 19th April 2018

Great service and professional staff very nice people

15th April 2018

will come back again

Sold by Neil Jacques on 15th April 2018

Good product, good service, great value. Thank you

Sold by Neil Jacques on 15th April 2018

We felt we were treated with great professionalism and kindness.

Marie went out of her way to help us purchase our van and get us the best deal possible.

We respected her honesty

We have already recommended her to our friends and colleagues.

Sold by Marie Brown on 14th April 2018

Very smooth transaction and David very helpful and very courteous

Sold by David Potts on 10th April 2018

Good friendly service.staff helpful and kmowledgable

Sold by Joe Haylen on 9th April 2018

Good friendly service.staff helpful and kmowledgable

Sold by Joe Haylen on 9th April 2018

Neil Jacques was superb in all aspects adequately covering all our questions. We shall most certainly use M.G. for our next car. Thanks to Neil Jacques.

Sold by Neil Jacques on 9th April 2018

We had been looking for a bigger caravan for a few weeks and decided that we would call into leisure world catterick we had a look at a few caravans I must add all were clean and well very presented and we were able to browse without any salesmen breathing down our necks ( thanks) it was our lucky day we found the caravan that fitted our requirements perfectly we had a good look around it it was then I spoke to mark the salesman about the caravan despite the horrendous weather outside he donned his coat and showed me all around the caravan explaining all the external features before moving into the interior and doing the same there was never any pressure for us to make a decision and we're giving as much time as we wanted we decided this was the caravan for us so we decided it was a definite yes mark took us inside to warm up and dry off while he went for the coffees the checks and paperwork were a breeze with mark explaining everything as he was doing it we traded our old van in and had the mover swapped over onto the new van nothing was too much trouble we arranged a pick up time and day mark was waiting for us as we arrived the van was plugged into the electric and mark went over all the controls and workings of the interior and exterior it was very comprehensive handover (very impressed)

All in all we had an excellent experience at leisure world catterick and mark is a credit to the business as are the team that did all the work behind the scene as the caravan is immaculate .

A big thank you from a very happy customer.

Sold by Mark Dobson on 8th April 2018

Excellent, friendly, good knowledge of the products from the sales people.

No pressure to buy unless you wish to do so, very happy to give advice, allowing time to consider all options.

Sold by Joe Haylen on 7th April 2018

Definitely the right one for us over the moon with it thanks to David for all his help in choosing the right one ☝️

Sold by David Satterthwaite on 7th April 2018

Definitely the right one for us over the moon with it thanks to David for all his help in choosing the right one ☝️

Sold by David Satterthwaite on 7th April 2018

Delited with our new caravan first class help in choosing the right one Many thanks to David ??

Sold by David Satterthwaite on 7th April 2018

Purchasing a new van has been a pleasurable experience thanks to the sales person who went above and beyond to source the van I wanted. The handover was efficient and I was made to feel that my custom was valued. Thank you jak

Sold by Jak Bailes on 31st March 2018

Well done to every one at Leisure World

Sold by Dawn Clark on 31st March 2018

Went to the NEC show to buy this model and Dan went that extra mile to get my business.

Sold by Daniel Temple on 15th March 2018

Excellent service from very pleasant staff

7th February 2018

there was absolutely no sales pressure,the caravan we chose was handed over to us in showroom condition.we are delighted with our purchase.

Sold by Jak Bailes on 31st January 2018

Jack was patient and helpful from start to finish during our caravan purchase we feel the staff we have met have all been professional and polite

Sold by Jak Bailes on 29th January 2018

This is my second purchase from Liesure world and although i had quite a few problems with the first one , the sales manager Gary went the extra mile in putting things right which convinced me i was in safe hands and led to my purchasing my new motorhome and to which i have confidence that should problems occur i am sure they will be dealt with

Sold by Paul Robson on 24th January 2018

I would like to thank everyone at Catterick Caravans for all your help that we have received from yourselves.This is our first first caravan,from the day we walked in the showroom a special thanks to Jak Bailes for all his advice to take us through our sale nothing was too much trouble.Thank you as well to all the sales staff in the shop to the service staff,very helpful in every department I would give them 10 out of 10

Sold by Jak Bailes on 21st January 2018

would have no hesitation whatsoever to recommend the sales department..especially chris hankey who even supplied a very comprehensive to do list for first times like us !!

Sold by Chris Hankey on 20th December 2017

The initial purchase experience at the Lawns Show, was a pleasure. Between Chris and Hayley they worked hard to meet our requirements. The handover was conducted very thoroughly and professionally by Hayley. Having bought several caravans over many years, this is the most satisfactory purchase to date, but we have just got the van. Let’s hope that the product (Coachman VIP 460) proves to be as satisfactory as the purchase experience.

Sold by Martin Lamb on 19th December 2017

from the very first meeting at the NEC we were very please with the kind and knowledgeable approach of the sales person.

Once the sale was agreed, we were kept up to date on the progress of our order and the collection of the caravan was very smooth and efficient.

Jak was very professional in his approach to the sales process and a credit to your organisation.

Sold by Jak Bailes on 15th December 2017

From buying the caravan from the show to collecting the new caravan was an enjoyable experience. We can't wait for the spring to arrive to try it out!

Sold by Jak Bailes on 14th December 2017

Very pleased with the caravan & overall purchasing experience.

Sold by Jak Bailes on 11th December 2017

I have bought my very first motorhome having spent time looking at different styles and finally choosing the right one for me. The sales were very helpful and patient with helpful advice

Sold by Andrew Bulmer on 10th December 2017

Gary was so helpful and made the entire process a true pleasure. We'd had a rather bad experience previously and he listen to our issues and guided us professionally to a better suited caravan. Would highly recommend Leisure world to any would be buyers. An honest and helpful team.

Sold by Gary Boanas on 4th December 2017

We had spoken to three other Elddis dealers before we met Jak at the Elddis Open Weekend. One of these was very good: the other two much less so. Jak made it plain that he would like our business and was helpful and informative without being at all pushy. He was personable and professional and took time to demonstrate the features of the Buccaneer and answer our many questions. The sale transaction was smooth and Jak maintained contact with us until we collected our 'van. He has an exemplary approach to customer service which made our buying experience completely stress free. I would not hesitate to recommend Leisure World, particularly Jak who is a real asset to the company.

Sold by Jak Bailes on 3rd December 2017

Straight forward and very pleasant experience from first enquiry to caravan collection.

Sold by Mark Dobson on 1st December 2017

Really can’t praise these guys enough

Sold by Chris Hankey on 25th November 2017

David was very helpful and polite and gave us a full explanation of the features of our caravan. We have yet to find out about your after sales service !!

Sold by David Satterthwaite on 21st November 2017

Dawn customer service was excellent from the first telephone call to handing over the keys. Also offering the option to get back in touch if we have any issues in the future.

Sold by Dawn Clark on 20th November 2017

Great experience from start to finish, would definitely recommend to all

Sold by Daniel Temple on 11th November 2017

Dan and crew went way beyond the call of duty to please the most demanding customers ever to grace Leisure world

Sold by Daniel Temple on 31st October 2017

Great choice of used caravans, all clean and of a good standard.

Sold by Mark Dobson on 31st October 2017

Many thanks to Neil for the excellent customer service he gave us on our recent car purchase. He was in contact with us at every stage of the purchase, keeping us informed about the extras we ordered and also a windscreen defect. He assured us everything would be taken care of and even found an interim remedy when MG sent the wrong item when we ordered a boot liner. On picking up the car, he ran us through all the features and even set up my phone to work through the car system. Nothing too much trouble and a salesman who really does care about his customers. Thanks again!

Sold by Neil Jacques on 25th October 2017

Exemplar customer service, nothing was too much trouble for Neil and delivered in a professional and friendly way.

Sold by Neil Jacques on 20th October 2017

I was just driving past and pulled in.

After seeing a caravan I liked,a salesman (Dan the caravan man) sorted me and my wife out with all the details about the van.

One week later after a full valet and service we collected it and straight off to Whitby to try it out ??

Thanks Dan the caravan man for all your help

Sold by Daniel Temple on 16th October 2017

Excellent service which far exceeded our expectations . We would certainly recommend anyone looking to purchase a new caravan to give you a call.

Sold by Gary Davidson on 15th October 2017

The whole experience from start to finish was very quick and handled with professionalism, expertise, knowledge and politeness. An overall very satisfying experience and a very good purchase. Will definitely stick with Leisure World for future purchases.

Sold by Neil Jacques on 9th October 2017

Neil was courteous throughout the purchase, also bringing humour into the transaction. Thanks for the flower!

No hard sell just a deal we're happy with and would be willing to be a return customer.

Sold by Neil Jacques on 3rd October 2017

This is our second van from Catterick Caravans and we found this purchase the most pleasant. Mark Dobson was such a nice sales representative to deal with and he certainly did treat us well. He went through every detail clearly and also emailed us our collection day and time.

We would definitely purchase another caravan from them again due to this experience, a massive improvement and a big thumbs up to everyone involved.

Sold by Mark Dobson on 24th September 2017

every effort was made to rectify the faults before we left the site.New parts have to be ordered in.the service was excellent.

Sold by Paul Robson on 16th September 2017

Neil was so helpful and friendly and was informative without being pushy.

Sold by Neil Jacques on 16th September 2017

Fantastic service, All motor home dealers should have a Chris & a Marie. Thanks.

Sold by Marie Brown on 9th September 2017